Updated Policies and Terms

1. Payment Terms

  • Advance payment: All projects require full payment upfront before work begins.
  • Form and documentation: After payment, the client must complete the brand intake
    form and provide the necessary documents. This includes the client’s preferences for
    colors, fonts, templates, and other project details.
  • Project start: The project will begin once all the requested information has been
    provided by the client.
  • Delays in providing information: If the client fails to provide the required information
    within 30 days of payment, a 50% additional fee will be charged to reschedule the
    project.
  • Refund policy: If the client notifies us of any issues preventing the project from
    moving forward within 5 days of payment, a 50% refund will be issued. No refunds
    will be provided if the client fails to communicate within this period.

2. Hosting and Domain

  • Basic and SME Plans: Include shared hosting managed by the agency.
    o If the client wishes to transfer their domain to independent hosting, they must
    purchase their own hosting and cover the costs of the domain transfer.
    o Domain renewal: The domain must be renewed annually for $100. If not
    renewed, it will be deactivated and made available for purchase by third
    parties.

3. Products and Payment Gateways

  • Product limits: Each plan has a set product limit. If the client exceeds this limit, they
    must either upgrade their plan or pay an additional $20 per extra product.
  • Payment gateways (SME and Enterprises): The client is responsible for managing the
    payment gateway, while the agency handles its integration into the website.

4. Social Media Feed Design

  • Basic and SME Plans: Social media feed design includes static graphic pieces only;
    no reels or carousels are included. The Enterprises Plan offers more dynamic posts,
    including reels and carousels, with a strategic approach.
  • Social media optimization: If the client already has established social media
    accounts, the agency will perform optimizations. Temporary full access to these
    accounts will be required.
  • Additional design fees: Any additional design or edits requested will incur extra
    charges. If the client lacks a corporate image, design options will be offered at a
    preferred rate.

5. Website Creation

  • Website templates: The client will be presented with 5 structure templates to
    choose from. These templates are for the organizational structure of the website only;
    colors, images, and other elements will be created based on the client’s brand
    identity.
  • Additional plugins and features: Any additional plugins or features (e.g., calendars,
    forms) must be purchased separately at the current market price.

6. Advertising Campaigns

  • Basic Plan: Includes an advertising campaign of $5 per day for 3 days.
  • SME Plan: Includes an advertising campaign of $5 per day for 7 days.
  • Enterprises Plan: Includes $100 split over 15 days for 2 separate campaigns.

7. Meetings and Communication

  • Initial meeting: A meeting to review and discuss the project details.
  • Final meeting: A meeting for project delivery and a review of deliverables.
  • Communication channels: The main communication channels will be those
    available on the website.
  1. Client Responsibility
    The client is responsible for providing complete and accurate information for the
    development of the project. The agency will not be responsible for delays or unsatisfactory
    results caused by insufficient or unclear information or instructions.
  2. General Conditions
  • Jurisdiction: This agreement is governed by the laws of the United States.
  • Dispute resolution: Any disputes will be resolved in the courts of the state where the
    agency is located
See plans